Policy

Catering at Commons West Cafe

Thank you for using catering at Commons West Cafe. We are available for all of your catering and business meeting needs. Please contact us at 669-308-0926 if you have any questions. Catering and ordering policy guidelines are provided below. Please follow these simple policy guidelines when placing your catering order. Doing so will insure a successful catered event and/or business meeting.

ROOM RESERVATIONS AND GUIDELINES

Room Reservations: When booking a conference room, please use the proper Visa conference room that is designated for hot or cold food.

Catering: if you plan to have your meeting or event catered, please follow the procedures below. Please remember that you must reserve your meeting room for an additional 30 minutes prior to and following your meeting room to allow catering staff sufficient time for set-up and clean-up. If the room is not booked 30 minutes prior, we cannot guarantee on-time delivery.

ORDERING PROCEDURES AND GUIDELINES

Catering & Ordering Procedures: Please complete your online catering order by going to https://commons.catertrax.com/ . There is an online tutorial, or feel free the call the site café manager for assistance.

A copy of the catering order will be emailed to the catering department and requestor. Please note that we will no longer accept catering orders via telephone or Fax.

Lead Time

Catering orders must be please prior to the scheduled event, as a minimum, as follows:

  • Continental Breakfast – 48 hours minimum
  • Cold Food Lunches – 24 hours minimum
  • Hot Food Lunches – 48 hours minimum
  • Elaborate events – 2 weeks minimum

    • While we will do our best to accommodate orders with less than minimum lead time, non hot food orders will be accepted with less than 24 hours notice. Changes to catering orders, with less than 24 hour notice, will incur an additional charge of $25.00.

    Same-Day orders

  • Same-day orders will only be accepted on a first come, first serve basis and will be subject to staffing and food availability.
  • Same-day orders will be restricted to a limited menu. Please contact us for product availability.
  • All same-day orders must be received no later than 2 hours prior to the event.
  • All same-day orders must be hand delivered to the food service manager at your site. This will ensure a quick response from us and provide you with an immediate confirmation that you order can be fulfilled.
  • There will be a $25.00 additional fee for same-day change and same-day orders.
  • We cannot guarantee delivery times for late orders or same-day orders.
  • You will receive your late or same-day order in a 45-minute window of the original delivery time requested.
  • All orders places in advance of the 24 hour requirement will have delivery priorities.

    • The following guidelines are necessary to allow us to provide the best possible catering service:

    Minimum order and Cancellation Policy: the minimum order is $25.00 per delivery event. All orders cancelled with less than 24-hour notice will be charged in full. Any changes to your order or guest count must be received 24 hours in advance or be subject to staffing and food availability.

    Service Charges: Our normal delivery hours for all catering event are from 7:00am – 3:00pm Monday thru Friday. If you require catering services before or after those hours, additional service charges may be incurred. Please contact us for details, as the amount of the service charges will depend on the type of services requested.

    Table Service/linen Charges: Additional charges will be applied for all catered events that require additional setups and services beyond our basic service level. Any additional linen needed for an event will also be charged to the event. Please contact us for details and rates, as these charges will be dependent on the complexity of your event.

    Basic Buffet Service includes the following:

  • Compostable paper Plates
  • Compostable Coffee cups
  • Compostable cold cups
  • Compostable silverware
  • Linen tablecloth for buffet table
  • Tray with stand for clearing used dishes. Note: provided in the most commonly used conference rooms.
  • Proper service utensils (based on menu)

    • Table Service/linen Charges: Additional charges will be applied for all catered events that require additional setups and services beyond our basic service level. Any additional linen needed for an event will also be charged to the event. Please contact us for details and rates, as these charges will be dependent on the complexity of your event.

    Minimum order and Cancellation Policy: the minimum order is $25.00 per delivery event. All orders cancelled with less than 24-hour notice will be charged in full. Any changes to your order or guest count must be received 24 hours in advance or be subject to staffing and food availability.

    Additional Services: Our catering department is happy to provide you with any additional services you may need. Wait Staff, Balloons, Floral Arrangements, Décor, Custom Linen and China, Venue Rental and Entertainment! All can be arranged for your gathering. Call the catering manager for more information.

    Payment/Billing: All catering events will be charged to the specific P-card identified on the CaterTrax website. If you wish to pay for the event by other means, please contact us directly so we may assist. The catering invoices are generated at the end of each event and are available for your review and file keeping, by simply printing them from your CaterTrax account.

    MISSING EQUIPMENT

    Eurest must recover all catering equipment, so if you move any equipment or items from the delivery location, please notify the catering department, aurora.espinoza@compass-usa.com, prior to pick up time of the new location

    Pick up of any equipment after the pick up will require a $25.00 fee. Any equipment or supplies missing at the time of pick up will be billed to the sponsoring cost center or credit card at replacement value ($40.00 minimum charge per item).

    Catering @ Santa Clara Square
    2515 Augustine Drive
    Santa Clara, CA 95054
    408-588-4030